Part of the Banking Transformation Series:
Europe:  London 19-20th May, 2026  |  North America:  Charlotte, NC November 9-10, 2026  |  Asia:  Singapore, Returning 2027

The Agenda

The next step on your transformation journey.

Day Two Afternoon – 20th May

Panel: Room 101: What Banking Needs to Leave Behind

1340 – 1420

A fast-moving, candid session where senior leaders call out the habits, systems and behaviours quietly holding banks back. Cathartic, practical and very human.

Key questions covered:

  • Which legacy systems should finally be retired
  • What behaviours are killing execution speed
  • What banks must stop doing in 2026

Panel: The AI Bank of 2027: From Tools to Teammates

1340 – 1420

AI is no longer support technology. This session looks at what changes when AI becomes embedded into decision-making, operations and leadership.

Key questions covered:

  • Where autonomy actually shows up first
  • What leaders must redesign, not optimise
  • How accountability evolves
  • Why AI maturity is organisational, not technical

Panel: Designing Trust When Decisions Become Invisible

1340 – 1420

As AI fades into the background, trust becomes harder to earn and easier to lose. This panel examines how banks design reassurance, transparency and confidence into journeys customers and regulators can no longer easily see.

Key questions covered:

  • What explainability customers actually understand
  • How much transparency is enough β€” and when it overwhelms
  • Where trust breaks down first in invisible systems
  • How banks design reassurance without slowing experience

Influencer Panel: The Strategic Fork in the Road

1430 – 1500

A forward-looking discussion on the decisions banks can no longer postpone.

Key questions

  • Where must banks commit versus hedge?
  • Which capabilities will define winners by 2027?
  • What are leaders still avoiding?
  • What happens if nothing changes?

Panel: Leadership & the Workforce Reset

1430 – 1500

AI changes roles faster than job titles. This panel explores how banks must rethink skills, structure and accountability.

Key questions covered:

  • Where capability gaps are widening
  • Why reskilling alone is not enough
  • How ownership and incentives must change

Panel: Building the Real-Time, Secure Bank

1430 – 1500

Operating in real time requires more than faster rails. This panel examines architecture, data, operations and security as a single system.

Key questions covered:

  • Core building blocks of a real-time bank
  • Cyber resilience as a board issue
  • Designing speed without fragility

Panel: Time Capsule 2027: The Decisions We’ll Be Judged on Next Year

1510 – 1540

We close the summit by looking forward and committing publicly. This panel captures the decisions, bets and assumptions that banking leaders believe will define the next two years. These predictions will be recorded, sealed and brought back to the stage at the 2027 Summit to see what held true, what surprised us and what we got wrong.

Key questions covered:

  • The decisions leaders believe will matter most by 2027
  • Which bets banks must place now β€” and which they should stop hedging
  • Where technology, regulation and customer expectation will collide
  • What we’ll look back on and say β€œwe should have acted sooner”