Part of the Banking Transformation Series:
Europe: London 19-20th May, 2026 | North America: Charlotte, NC November 9-10, 2026 | Asia: Singapore, Returning 2027
1400 – 1430
Personalisation is moving from segmentation to real-time orchestration. This panel focuses on where automation genuinely improves customer outcomes, where it risks crossing trust lines, and how banks are connecting intelligence across channels without losing empathy.
Key questions covered:
1400 – 1430
Responsible AI only matters when systems scale. This session examines how banks are embedding governance, ownership and control into AI programmes so growth does not outpace accountability.
Key questions covered:
1400 – 1430
Modern infrastructure must support speed while standing up to scrutiny. This panel looks at how banks are designing platforms that meet rising resilience, cyber and regulatory expectations without grinding innovation to a halt.
Key questions covered:
1400 – 1430
Tokenisation is moving from theory into delivery. This session explores where real value is emerging, what barriers remain, and how banks participate without compromising risk, compliance or customer confidence.
Key questions covered:
1440 – 1500
Payments are becoming instant, data-rich and always on. This keynote explores how banks are rethinking rails, fraud controls and funding models as real-time payments reshape expectations and liability.
Key questions covered:
1440 – 1500
As AI systems grow more autonomous, operational discipline becomes critical. This session focuses on how banks manage, monitor and evolve AI in production environments.
Key questions covered:
1440 – 1500
Real-time banking depends on trusted data. This keynote looks at how banks are building pipelines, governance and lineage that support AI, analytics and regulatory demands simultaneously.
Key questions covered:
1440 – 1500
In a crowded digital market, trust has become the real differentiator. This session examines how transparency, clarity and consistency influence customer choice and long-term loyalty.
Key questions covered:
1510 – 1530
Data advantage only matters when it shapes decisions across the institution. This keynote explores how banks move from insight to embedded intelligence that actually changes outcomes.
Key questions covered:
1510 – 1530
Many of the biggest changes in money are already underway. This session highlights how real-time finance, tokenisation and trust are quietly reshaping products, pricing and competition.
Key questions covered:
1510 – 1530
This keynote brings the full picture together. It looks at how banks align platforms, intelligence and culture to deliver technology that genuinely improves experiences for customers and employees.
Key questions covered:
1510 – 1530
Respectful design builds confidence and loyalty. This session explores how banks create inclusive journeys that empower customers while meeting regulatory and operational demands.
Key questions covered:
1545 – 1615
Adaptability is becoming a core competitive advantage. This panel explores how banks design systems and teams that flex under pressure rather than fracture.
Key questions covered:
1545 – 1615
Generative AI raises new risk questions for banks. This session focuses on how risk, compliance and technology leaders are updating controls without freezing innovation.
Key questions covered:
1545 – 1615
As payments become faster and more connected, architecture choices shape who captures value. This panel looks at how banks redesign rails, data and partnerships.
Key questions covered:
1545 – 1615
Trust remains the foundation of banking. This discussion explores how culture, behaviour and experience influence confidence across generations.
Key questions covered:
1625 – 1645
Transformation is as much personal as it is technical. This keynote focuses on the leadership habits that help teams navigate uncertainty and deliver change.
Key questions covered:
1625 – 1645
Open finance is redefining ownership, distribution and value. This session explores how intelligent APIs and platforms reshape competition and collaboration.
Key questions covered:
1625 – 1645
For many banks, the next core upgrade may be the last major one. This keynote outlines how leaders plan, govern and sequence programmes that must last.
Key questions covered:
1650 – 1720
An informal close to the day with candid insights, honest debate and time to connect. No slides, no scripts, just real conversation. Insights, laughter & drinks with the voices shaping banking’s future.
1720 – 1800
Join us in the exhibition as the day comes to a close for informal drinks, relaxed conversations, and easy networking. A chance to reconnect with people you met earlier, continue the discussions from the day and make new connections.
1800 – 1930
As the day winds down, we take the conversation outside. One for the Road is a relaxed pub walk around Wapping with three great venues, plenty of laughter, and time to properly connect away from the conference floor. It is a chance to celebrate the day’s learning, the conversations sparked, and the connections made.
Get involved with Banking Transformation Summit via the links below.