Themes

Inspiration for the next step in your banking transformation journey

Learn. Connect. Solve.

Where will digital transformation go next? Discover the unknowns, challenges, and opportunities facing banks and take the next steps in your digital transformation journey.

AI, Data & Automation

Deep-dive into the world of artificial intelligence. Explore how banks are utilising revolutionary tech, maximising data and automating processes. In an AI-powered world, the opportunities are endless, but can banks capitalise?

Future of Banking

What will the highstreet bank branch look like? What will future customers expect? Which revenue streams will dominate? Bring your crystal ball, venture into the future and explore the banking landscape of 2030.

Transformation for Traditional Banks

In the face of intense pressure from new entrants, traditional banks are battling legacy systems, scalability issues, and heightened customer expectations. But with greater resources, clear digital roadmaps and a loyal customer base, will traditional banks continue to dominate?

Open and Embedded Finance

As the open banking movement consolidates, we are looking ahead to the development and impact of open finance. But outside of the financial sector, BaaS and embedded finance are taking hold - do these new approaches represent a threat or opportunity for banks and how should they react?

Customer Experience

In a world dominated by Netflix, Amazon, Google and other tech giants, the experiences you offer customers are crucial. For banks, developing a seamless digital journey, an omnichannel approach and a personalised experience is almost non-negotiable. But, it’s easier said than done!

Cyber Security, Fraud & Identity

Maintaining a robust cyber security strategy has always been a priority for banks, but in today's digital world, the cyber threat landscape is constantly evolving. BTS 24 will share the latest strategies to utilise technology, explore digital identities and develop a holistic cyber security approach.

Web3 - Blockchain, Crypto & Metaverses

Web 3.0 is transforming the financial landscape and has the potential to greatly impact banks. Whether you're interested in the future of crypto, keen to explore the metaverse or looking for blockchain use-cases, we’ve got the inside track on the hottest web 3.0 trends.

Diversity & Inclusion

Recognizing the importance of a diverse workforce, BTS 24 highlights the need for broader skills and increased diversity within the banking sector's leadership. This track will showcase innovative women in the industry and strategies adopted by banks to better reflect the societies they serve, promoting a more inclusive and equal future.

Devops & Engineering

Engineers play an essential role in the digital transformation of the banking industry, and many are exploring a DevOps model to accelerate innovation. Explore leading strategies the world’s banks are adopting to fast-track development, remain agile, and offer new and exciting services.

Fintech & Partnerships

Fintech has altered the status quo and continues to drive disruption across the sector. But how is the fintech landscape maturing? How are the incumbents reacting? And how are fintech/bank partnerships working in practice?

HR, Culture and the Future of Work

There’s more to digital transformation than technology. This year we’re shifting the focus from the tech to the people, exploring the working cultures that makes sense in today's world and the changing role of HR in financial services.

ESG & Sustainability

In recent years, ESG has rightly been promoted to the top of the strategic agenda for banks and financial institutions. There are genuine business and economic opportunities for those that get it right too. However, as a sector, we are not doing enough, it is clear now that tangible actions are needed, rather than PR statements.

Payments

The future of the payments landscape is hard to predict, but it remains a sector in a state of flux with new trends and increasing competition for payment customers. But how are banks reacting to the shifting payments ecosystem and can they match the payment experience offered by fintechs and digital alternatives?

Cloud Native IT & Networks

No longer consigned to dark basements, banks are relying ever more heavily on their IT departments to offer their customers a modern and secure journey. But how is Cloud technology impacting the sector? And How can network infrastructure be improved?

Marketing

Marketing in financial services is undergoing a seismic shift. Traditional approaches are making way for data-driven strategies, personalised customer journeys, and reimagined engagement. In a new era of innovative, customer-centric marketing, can marketers help propel banks into the future?

Lending

The Lending landscape is shifting towards digital-first platforms, streamlined processes, and automated decisions. Banks are redefining their role, leveraging technology to enhance experiences, offer innovative lending solutions, and manage risks with greater precision. Can they secure their position as key players in the new and competitive era of lending.

Themes

Where will digital transformation go next? Discover the unknowns, challenges, and opportunities facing banks and take the next steps in your digital transformation journey.

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