Your Customer
Your Customer
An in-depth look at Your Customer and the current financial services landscape at Banking Transformation Summit 2024.
An in-depth look at Your Customer and the current financial services landscape at Banking Transformation Summit 2024.
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– Capgemini
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– PwC
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– EY
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– Capgemini
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– PwC
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– EY
AGENDA
STAY UP TO DATE
The financial services industry has a history of reliance on human interaction for customer support, but this legacy shouldn’t stand in the way of innovation: the landscape is rapidly evolving.
The financial services industry has a history of reliance on human interaction for customer support, but this legacy shouldn’t stand in the way of innovation: the landscape is rapidly evolving.
The Zendesk CX Trends 2024 Report highlights the top 10 trends that are most important to creating a positive CX. The financial services industry has long been a custodian of sensitive data, but with the mass adoption of generative AI, the question of customer trust in data security has become paramount.
The Zendesk CX Trends 2024 Report highlights the top 10 trends that are most important to creating a positive CX. The transformative power of AI is at the heart of this year’s trends, with the capacity to improve all aspects of the customer journey, and in turn, enhance CX.
Aditi Subbarao believes we are on the cusp of generational change in CX, but how do we get there? Here, Aditi, the Global Financial Services Industry Lead at Instabase, offers valuable insights into this evolving landscape.
The way we bank is on the cusp of a significant transformation driven by higher customer expectations, and this change will be fuelled by generative AI. we delve into the topic with Byron Evans, AI Product Director at Mercer, to explore how generative AI is poised to disrupt banking.
Our expert speakers include:
Head of Customer Marketing & Communication
Cashplus Bank
Chief Operating Officer
Recognise Bank
Head of Marketing Transformation
AIB plc
Chief Operating Officer & Chief Product Officer
Cynergy Bank
Ready to join us at BTS 2024?
Be part of the Europe’s fastest growing and biggest banking tech event.
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Banking Transformation Summit brings together trailblazers from across the globe to assess the impact of digital transformation on banking and progress their digital journey.
Co-located at MoneyNext 2024, attendees benefit from complimentary access to 3 further established industry events; Lending, Wealth and Insurance Transformation Summits.
