BANKING TRANSFORMATION SUMMIT

AGENDA

The Next Step in Your Banking Transformation Journey

Click on the buttons below to see the topics in each theatre

Theatre 1

Banking Transformation

The banking sector is in the midst of massive digital disruption. This theatre will explore how the role of banks are changing, how they are adapting to an increasingly digital market, and what strategies can be adopted internally and externally to not only meet the challenges, but continue to thrive in a fast-paced, digital-first landscape. Leading voices share their predictions for banks of the future and discuss the key challenges facing the sector.
Keynote Panel
Exploring the Bank of 2030
  • What do modern customers expect from their bank and how will that change moving forwards?
  • Is there still a place for the highstreet bank branch? What purpose will they serve?
  • Will customer data and behaviour be the main driver for transformation across the banking sector?
  • How will the future of money, transactions and the decline of cash impact banks?
  • 2030 Predictions: What are the key features of our future banks?

Richard Davies, CEO, Allica Bank

Lana Abdullayeva, Founding Director, Chez FinTech

Anita Kimber, EMEIA Financial Service Partner, EY

Keynote Presentation
A Banking Core in the Cloud: Unlocking Endless Possibilities

Dominic Stewart, Senior Director, Cloud Engineering, Oracle UK

Workshop Presentation
Big Data, Big Opportunities: How Data and AI are Continuing to Drive Disruption across FS

Alisha Kapur, Senior Financial Services Industry Manager, Similarweb

Panel Discussion
Transformation for Traditional Banks: Going Digital
  • What does a digital roadmap look like for a major bank?
  • Are traditional banks fully equipped for a truly digital approach?
  • Should incumbents focus on transformation, or launch their own digital challengers?
  • Can the adoption of expensive emerging tech drive down costs?
  • Should the focus of transformation be on technology, or is a cultural shift more important?

Steve Suarez, Global Head of Innovation, Global Functions, HSBC

Damian Turcinov, Digital Strategist, Coutts

Jonathan Annis, Area Vice President - EMEA, nCino

Dola Fashola, Digital Delivery & Customer Experience Director, PwC

Workshop Presentation
Resilience: The Foundation for Digital Banking

James Rendell, CTO & Strategist at Arcot, Broadcom Software

Workshop Presentation
Meeting the Demand for Self-Service Banking Whilst Maintaining Quality Customer Experiences
Panel Discussion
The Future of CX and Changing Customer Expectations
  • Why is CX a key battleground in a digital-first financial services landscape
  • How have customer expectations changed?
  • How can you create tangible value through next level CX?
  • Is hyper-personalisation the next step in CX?
  • What does a seamless customer journey look like in 2022 and beyond?

Helen Bierton, Chief Banking Officer, Starling Bank

Mike Cowen, Head of Innovation & Customer Experience - Europe, Mastercard

Reena Sukha, Chief Information Officer, Investec UK

Claire Calmejane, Chief Innovation Officer, Société Générale

Øystein Hem, Chief Financial Officer & Interim CEO, Pexip

Workshop Presentation
Closing a Critical Technology Gap in Banking Transformation

Rufino Chiong, Head of Industry - EMEA, Workday

Fireside Chat
Elevating the Digital Experience in Commercial Banking
Workshop Presentation
Leveraging Platforms and Opening New Business Opportunities with API-Driven Approaches
Panel Discussion
A Core Issue: Reshaping Core Banking Capabilities for a Digital Era
  • Are legacy systems still the main barrier to core banking transformation?
  • What are the challenges and risks of core banking system replacements and updates?
  • How are traditional banking platforms and systems changing?
  • How can Cloud and SaaS technology drive more customer-centric banking experiences?
  • Fast, flexible and scalable: Key pillars for banking in a digital age?

Samaneh Khaleghi, Enterprise Architect, Lloyds Banking Group

Hans Tesselaar, Executive Director, Banking Industry Architecture Network (BIAN)