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Agenda

Visionary insight and opinion to support and challenge your transformation journey

Banking. Transformed.

0900 - 0915

Theatre 1 & 2

Organisers Welcome and Chairs Opening

0915 - 0955

Theatre 1

Reshaping FS: What Does The Future of Banking Look Like?

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  • Why is the banking landscape facing a period of such rapid transformation?
  • What are the key characteristics of banks and financial institutions in 2030?
  • Is there a sustainable future for the highstreet bank branch?
  • Is the decline of cash and increasing reliance on digital approaches a threat or opportunity for banks?

Conrad Ford, Chief Product & Strategy Officer, Allica Bank

David Morris, Chief Commercial Officer, Yorkshire Building Society

Ciara Moore, Chief Data and Digital Officer, Bank of Ireland

0915 - 0935

Theatre 2

Automatic for the People: How AI is Reshaping Customer Experience

0915 - 0930

Theatre 6

How Can Banks Help Tackle Economic Inequality and Support Financial Inclusion with ESG Strategies

0935 - 0950

Theatre 6

How to Build a Brand: Why Marketing is More Important Than Ever for Banks

0940 - 1000

Theatre 2

Engineering Transformation: Utilising DevOps as a Catalyst for Change

0955 - 1010

Theatre 6

How are Open APIs Continuing to Reshape the Future of Payments

1000 - 1040

Theatre 1

Digital Transformation for Traditional Banks

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  • What does a digital transformation roadmap look like for a traditional bank?
  • Are legacy systems still the main hurdle preventing a digital approach? How can we overcome this?
  • Has the landscape of increasing digital competition lead to a fresh approach for most banks?
  • Should you focus on changing cultures and mindsets in your bank or on adopting technology?

James Keatley, Director of Transformation, Leeds Building Society

Jamie Broadbent, Head of Digital, Innovation & Design, RBS International

1000 - 1040

Theatre 3

HR, Digital Culture and The Future Workplace

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  • Why fostering a digital culture is just as important as the technology?
  • How has Covid-19 impacted the way we work, and has that changed for good?
  • How can emerging tech be utilised to streamline processes and aid team communication
  • How is the role of HR changing across the banking landscape?

Rob Garlick, Managing Director, Citi Global Insights, Citi

Sol Enenmoh, Director - Group Digitalisation, HSBC

Paula Walter, Chief Information & Technology Officer, Aldermore Bank

1015 - 1030

Theatre 6

How to Maximise BaaS Opportunities and What Impact is it Having on Banks?

1040 - 1100

Morning Break

1100 - 1140

Theatre 1

Matching Elevated Customer Expectations with Next-Level Customer Experiences

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  • What are the expectations of a digital native generation? Are they being met by banks?
  • Is a ‘seamless digital journey’ an achievable goal for traditional banks?
  • Should banks look to emulate CX offered by global tech giants or develop their own approach?
  • Is an omnichannel approach the key to improving customer experiences?

Helen Bierton, Chief Banking Officer, Starling Bank

Jason Hurwitz, Head of Product Delivery, Aldermore Bank

1100 - 1120

Theatre 2

How Can Traditional Banks Emulate the Characteristics of Digital Challengers? And Should They?

Tracey Davidson, Deputy CEO, Handelsbanken

1100 - 1140

Theatre 3

Banking in the Cloud: Opportunities and Challenges

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  • What is cloud-based banking and why is it important?
  • What are the key advantages of cloud-based banking
  • How easy is it for traditional banks to shift from legacy systems to a cloud-native approach?
  • Is the cloud model a no brainer? Are there any drawbacks?

Michael Anyfantakis, Chief Architect and Head of Product, Capital One UK

Jonathan Hotchkiss, Head of Cloud Engineering, Shawbrook Bank

Reetika Grewal, Head of Digital Transformation for Commercial & Corporate Investment Banking, Wells Fargo

1100 - 1120

Theatre 4

Why Financial Health and Wellbeing is an Untapped Opportunity for Banks

1100 - 1120

Theatre 5

Reskill, Upskill, Redeploy: How can Banks Remain Cost Effective Whilst Closing the Digital Skills Gap?

Thomas Harris, SVP - Digital Business Transformation Lead, Mastercard

1100 - 1115

Theatre 6

How Can Banks Secure Our Digital Identity

1100 - 1130

Theatre 7

Challenger Banks vs Encumbents

1120 - 1135

Theatre 6

How is Customer Acquisition Changing and What Should it Look Like in 2023 and Beyond?

1125 - 1145

Theatre 2

Creating a Holistic but Layered Approach to Banking Security and Cyber Threats

1125 - 1145

Theatre 4

Leveraging VoC To Power CX and be the Bank your Customers Want to See

1125 - 1145

Theatre 5

Big Data, Big Opportunities: How Data and AI are Driving Disruption across FS

1140 - 1155

Theatre 6

How to Mitigating Risk with AI: Real-Time Fraud Detection in Banking

1145 - 1215

Theatre 7

Why Aren't There More Women in Banking Leadership Roles?

1150 - 1210

Theatre 2

Maximising Opportunities with Banking-as-a-Service

1140 - 1210

Theatre 4

Transforming Banking Customer Onboarding Processes with Automation

1150 - 1210

Theatre 5

Cryptocurrency, Blockchain & NFTs: What Does it all Mean for Banks?

1200 - 1240

Theatre 1

Rethinking Banking with AI: The Automation Revolution

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  • Cost vs benefit: Are banks creating tangible value with AI and automation?
  • Can AI projects be delivered at the scale required by major banks?
  • Are AI projects benefiting the customer or is it more about driving internal efficiency?
  • How can we ensure we continue to harmonize human and machine?

Daniele Magazzeni, MD - AI Research Director and Head of Explainable AI Center of Excellence, J.P. Morgan

Dan Kellett, Chief Data Officer, Capital One UK

1200 - 1240

Theatre 3

The Role of Banks in the Digital Payments Revolution

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  • How is the digital payments market evolving and how is it impacting banks?
  • Can banks match fintech challengers in the payments space?
  • With payment innovation at such a fast pace, is risk of fraud increasing?
  • Why open banking powered payments are a game changer?

Shannon Chappell, Vice President, Global Strategy, Product & Engineering, Mastercard

Patrick Burgess, Executive Director - Head of Access Digital Channels EMEA, JP Morgan

1200 - 1215

Theatre 6

How will the Future of Money, Transactions and the Decline of Cash Impact Banks?

1215 - 1235

Theatre 2

Building the Next Generation Banking Platform: A Shawbrook Bank Case Study

Russ Thornton, Chief Technology Officer, Shawbrook Bank

1215 - 1235

Theatre 4

The Invisible Bank: Why Banking will Soon be an Embedded, Background Process

1215 - 1235

Theatre 5

What is the Role of Banks in the Banking-as-a-Service Revolution?

1220 - 1235

Theatre 6

How are Banks Overcoming the Legacy Systems Barrier Preventing Scalable Digital Transformation

1230 - 1300

Theatre 7

AI Unconcious Bias and Ethics

1240 - 1300

Theatre 2

Marketing Strategies: Revolutionary Approaches for a Digital Era

1240 - 1300

Theatre 4

Delivering Hyper-Personalisation at Scale

1240 - 1300

Theatre 5

Why The Cloud Should be Critical to Your Digital Banking Strategy

1240 - 1255

Theatre 6

How Can Banks Offer Digital-First Payment Solutions to Rival Fintechs

1300 - 1400

Lunch & Networking

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Page 2

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About Banking Transformation Summit

Banking Transformation Summit provides a holistic, 360 degree view of the banking landscape.

Exploring the external factors shifting the market, changing revenue streams, customer expectations and increasing competition; along with internal changes to back office systems; workplace cultures and HR responsibilities.

No matter where you are on your transformation journey, Banking Transformation Summit provides inspiration and confidence for your next steps.

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Useful Links

Speakers

Agenda

Partner

Media Partners
Contact Us
Event Series

Insurance / London

Wealth Management/ London

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