BANKING TRANSFORMATION SUMMIT

AGENDA

The Next Step in Your Banking Transformation Journey

Click on the buttons below to see the topics in each theatre

Theatre 1

Banking Transformation

The banking sector is in the midst of massive digital disruption. This theatre will explore how the role of banks are changing, how they are adapting to an increasingly digital market, and what strategies can be adopted internally and externally to not only meet the challenges, but continue to thrive in a fast-paced, digital-first landscape. Leading voices share their predictions for banks of the future and discuss the key challenges facing the sector.
Keynote Panel
Exploring the Bank of 2030
  • What do modern customers expect from their bank and how will that change moving forwards?
  • Is there still a place for the highstreet bank branch? What purpose will they serve?
  • Will customer data and behaviour be the main driver for transformation across the banking sector?
  • How will the future of money, transactions and the decline of cash impact banks?
  • 2030 Predictions: What are the key features of our future banks?
Keynote Presentation
Reshaping the Future: A Post-Pandemic Financial Landscape
Fireside Chat
Big Data, Big Opportunities: How Data and AI are Continuing to Drive Disruption across FS
Panel Discussion
Transformation for Traditional Banks: Going Digital
  • What does a digital roadmap look like for a major bank?
  • Are traditional banks fully equipped for a truly digital approach?
  • Should incumbents focus on transformation, or launch their own digital challengers?
  • Can the adoption of expensive emerging tech drive down costs?
  • Should the focus of transformation be on technology, or is a cultural shift more important?
Workshop Presentation
Meeting the Demand for Self-Service Banking Whilst Maintaining Quality Customer Experiences
Fireside Chat
Embracing Agility to Maximise Operational Resilience
Panel Discussion
The Future of CX and Changing Customer Expectations
  • Why is CX a key battleground in a digital-first financial services landscape
  • How have customer expectations changed?
  • How can you create tangible value through next level CX?
  • Is hyper-personalisation the next step in CX?
  • What does a seamless customer journey look like in 2022 and beyond?
Workshop Presentation
Leveraging Platforms and Opening New Business Opportunities with API-Driven Approaches
Fireside Chat
Elevating the Digital Experience in Commercial Banking
Panel Discussion
A Core Issue: Reshaping Core Banking Capabilities for a Digital Era
  • Are legacy systems still the main barrier to core banking transformation?
  • What are the challenges and risks of core banking system replacements and updates?
  • Could a composable banking approach reshape traditional platforms and systems?
  • How can Cloud and SaaS technology drive more customer-centric banking experiences?
  • Fast, flexible and scalable: Key pillars for banking in a digital age?