Zendesk CX Trends 2024: How AI is Influencing Customer Experience in Financial Services

The Zendesk CX Trends 2024 Report highlights the top 10 trends that are most important to creating a positive CX. The transformative power of AI is at the heart of this year’s trends, with the capacity to improve all aspects of the customer journey, and in turn, enhance CX.

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Generative AI: Maintaining a Competitive Edge by Utilising Technology

The way we bank is on the cusp of a significant transformation driven by higher customer expectations, and this change will be fuelled by generative AI. we delve into the topic with Byron Evans, AI Product Director at Mercer, to explore how generative AI is poised to disrupt banking.

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Generative AI Blog

Generative AI: Reshaping the Banking Landscape

The rise of artificial intelligence (AI) is poised to revolutionise industries across the board, and banking is no exception. Reginald Warlop, an executive specialised in digital transformation, offers his insights.

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