Frequently asked questions

Everything you need to know before you arrive

The questions we hear most often, answered in one place. If something is still unclear, the team is one email away.

Attendance and eligibility

Who is Banking Transformation Summit for?

Banking Transformation Summit is designed for senior leaders from banks and building societies, typically at VP, Director, C-suite or equivalent level. If you are responsible for strategy, technology, operations, payments, risk, compliance or customer experience at a bank or building society, this event is built for you.

Is it really free to attend for banks and building societies?

Yes. Executives from banks and building societies can apply for a complimentary full-access pass covering both days, all sessions, and hospitality throughout. Places are allocated by application and are limited.

Can I attend if I work for a fintech or technology company?

Banking Transformation Summit is primarily designed for executives from banks and building societies. Fintech and technology companies attend as sponsors, exhibitors, or paid delegates. If you are interested in joining as a solution provider, please visit the sponsorship opportunities page or purchase a delegate ticket here.

How do I apply for a pass?

Applications are submitted via the registration page. Once received, they are reviewed and you will hear back promptly. Given the stage we are at, we would encourage you to apply as soon as possible.

The event

When and where is Banking Transformation Summit 2026?

Banking Transformation Summit takes place on 19 to 20 May 2026 at Tobacco Dock, London.

What are the dates and times?

The event runs across two full days. Doors open from 8.00am on both days, with the programme running through to early evening. After Hours Drinks and a Panel takes place on the evening of Day One.

Do I need to attend both days?

We would strongly recommend it. Day One and Day Two are designed with distinct purposes. Day One builds your vision through keynotes, panels and live podcasts. Day Two turns that insight into action. Most attendees find the two days work best together.

What is the format of the programme?

The programme includes keynote presentations, interactive panel discussions, and practical case study sessions. Sessions are organised across six themes (AI, infrastructure, payments, trust, customer experience, and leadership) so you can navigate directly to what matters most to your role.

How many people attend?

Over 1,000 senior leaders attend across the two days, representing more than 170 banks and building societies. Attendance is deliberately capped to maintain the quality of the experience.

Ready to apply for your pass?

Bank and building society places are complimentary, allocated by application, and going fast.

Networking and experience

What networking opportunities are there?

Networking is built into the structure of the event, not bolted on. Expect well-timed breaks, hosted meetups, and access to the event app to help you identify and connect with the right people before, during and after the summit. With 75% of attendees from banks and building societies, the conversations you will have are with peers who understand your challenges.

Access to the attendee list and meeting functionality is restricted to event exhibitors, speakers, and bank attendees.

What is the After Hours event?

After Hours Drinks and a Panel takes place on the evening of Day One, bringing speakers, sponsors and delegates together in a relaxed setting. It is where many of the day's conversations continue, and where some of the most valuable connections are made. Following that, One for the Road is a riverside walk with stops at local spots on the way home.

What hospitality is included?

Complimentary hospitality runs throughout both days, including a buffet lunch, barista coffee, and refreshments. Evening receptions are included for all attendees.

Practicalities

Where is Tobacco Dock and how do I get there?

Tobacco Dock is located in Wapping, East London. It is a short walk from Wapping Overground station, and accessible via the DLR, Elizabeth line and several bus routes. Full travel information is available on the travel guidance page.

How do I get my ticket?

Once your registration is confirmed, you will receive an email invitation to log into the event app. Your ticket is available as a QR code within the app.

How do I get my badge on the day?

Your badge sits inside the app as a QR code. You will find it on the home screen under "My Badge". Scan it at the kiosk on arrival to print your physical badge.

Will my badge be scanned at sessions?

Yes. Our team will scan badges as you enter sessions to track attendance, and sponsors can scan badges of people who visit their stands or attend their sessions. By scanning in, you are sharing your contact details with the relevant sponsor or session host. If you would prefer not to share your details, just let the team member know at the door.

Is accommodation included?

Accommodation is not included in your ticket, but we can share recommended nearby hotels on the accommodation page.

Will sessions be recorded or available on demand?

Selected sessions will be made available after the event. Full details will be shared with registered attendees closer to the date.

I have a question not answered here. Who do I contact?

Get in touch with the team directly via the contact form on the website and we will come back to you promptly.

Event app

How do I log in?

All registered attendees will receive an email invitation to download the event app, with their credentials, the morning after registering. Your email address is the one you registered with.

I do not have my login details, what should I do?

Please check your spam or junk folder, as your details will be within your invitation to the app. If you cannot find this information, please email markj@moneynext.tv.

I have not received my app invitation email, what should I do?

Please email markj@moneynext.tv and the team will get you set up.

What do I have access to?

The app contains the latest agenda, speaker list, networking event information, and your ticket. You will be able to build your personal agenda, saving sessions you would like to attend. Speakers, sponsors, and representatives from banks and building societies have access to the attendee list and meeting booking functionality.

Can I build my own agenda in the app?

Yes. Tap the heart icon on any session to save it to "My Schedule". A handful of sessions, including the opening remarks and the pre-event mixer, are added to everyone's schedule by default.

Are some sessions pre-book only?

Yes. A small number of sessions, including the curated boardrooms and dinner, require you to add them to your schedule in advance. These appear under "Sessions to pre-book" on the app home screen. Some are invitation-only and will only be visible to those on the relevant target list.

How does the AI matchmaking work?

When you log in for the first time, the app asks a short series of profiling questions covering your role, the solutions you are looking for, and who you are hoping to meet. Those answers feed into Grip's AI recommendation engine, which suggests the people most relevant to you across the two days. The more detail you give in your profile, the better the matches.

Can I book meetings through the app?

Yes. Speakers, sponsors and bank or building society attendees can browse the attendee list and request meetings directly through the app. Meetings can be booked at the dedicated 1-to-1 meeting zone (ten tables) or, where applicable, at sponsor stands. The booking window runs 9.00am to 6.00pm on Day One and 9.00am to 3.00pm on Day Two. Delegate ticket holders can receive meeting requests but cannot send them.

Who can see my contact details?

By default, only people you have actively connected with can see your contact details. You can change this in your profile settings: public makes them visible to all attendees, private hides them entirely. You can update this at any time before or during the event.

Will I get notifications during the event?

If you allow push notifications, yes. We use them sparingly to flag the sessions, networking moments and changes you would not want to miss. We recommend turning them on once you have downloaded the app.

Still got a question?

Drop the team a line and you will hear back promptly.